Help Centre

We know that driving and charging a Tesla for the first time might be a little bit unknown territory so we have put together some simple tutorials below on how to do that. 

How to use the OX Drive app

This video tutorial for OX Drive Tesla Carsharing app show you how to do things with the OX Drive app and a Tesla Model 3 car.

Timestamps:  

00:00 – 01:15  Finding the car/Zones/Selecting Business & Personal account

01:15 – 02:08 Pricing and how Pricing works. 

02:08 – 02:22 Reserving the car

02:22 – 03:07 Starting rental and basic driving operations

03:07 – 03:55 How to lock the car during rental (Standby mode) and end the Rental

03:55 – 05:10 Using the Charging card and how to put the car to Charge

05:10 – 05:37  How to stop charging and unplug the charging cable.

How to charge your Tesla

How to use a charging card? 

We have a charging card included with all cars that’s usually placed in the center armrest (between the front chairs). You can use this card currently with e-mobi, Elektrum and Eleport charging stations. The charging price is included in the rental. Below we have put some helpful links and videos on how to find charging stations and how to use them. 

How to find charging stations?

We recommend using the following 2 apps for finding charging stations. 

Plugshare is great for finding charging stations all over the world. It shows you what kind of charging station is where and what kind of outlets are available. It doesn’t include all of the Elektrum charging stations in latvia which is why we recommend checking also the Elektrum app if you can’t find suitable charging station at your destination. 

Elektrum Drive is a great app for finding charging stations that are not visible on Plugshare.  

How to pick between different charging stations? 

Tesla supports 2 charging methods — Type 2 and CCS. 

Type 2

Charging speed: up to 11kw on a Tesla Model 3. For a SR+ car it will take around 5h to charge the car from 0 to full while with LR model 3 it will take around 7 hours. Type 2 charging is usually more widely available but oftentimes the charging station doesn’t have a cable that goes in the car attached to it (make sure to check if the charging station has a cable from Plugshare app when picking a charging station). Our cars currently don’t have charging cables included with them so you should keep that in mind. 

CCS Fast Charging

This is the best option if you’re looking to charge up your car quickly on the road. Usually the charging speed with CCS ranges between 35-150kw depending on the charging station (you can see the max charging speed from the charging apps). Most of the e-Mobi and Elektrum CCS charging stations charge the car at around 40-50kw which means that you can charge the car full in aprx 1h. 

The fast charging speed can also vary depending on the car’s battery temperature, how full it is already (charging from 90%-100% takes much longer than charging from 80%-90%) and other factors. 

We will of course be very happy if you leave your car plugged into a charging station at the end of your rental 😉 It will help us greatly and ensure that either you or someone else will be able to drive a fully charged Tesla. 

How to use Elektrum Charging Stations

1. Tap the charging card on the charging station RFID Card reader and wait for it to authenticate the charging card
2. Plug the charging cable in the car
3. Check from the car that the car is charging and make sure that the charge limit has been set to at least 95%. 
4. If you have any issues with the charging station, please contact the phone number that’s usually on the charging station. Or call us and we’ll do our best to help. 
 
Video instructions below 👇

How to use eMobi/CSDD Charging Stations

1. Tap the charging card on the charging station RFID Card reader and wait for it to authenticate the charging card
2. Plug the charging cable in the car
3. Check from the car that the car is charging and make sure that the charge limit has been set to at least 95%. 
4. If you have any issues with the charging station, please contact the phone number that’s usually on the charging station. Or call us and we’ll do our best to help. 
Video instructions below 👇

More charging instructions coming soon.